A Customer Service Training Project with Guest Lisa Crockett and Host Kristen Hayden Safdie

July 10, 2019

This TLDCast episode features guest Lisa Crockett and Host Kristin Hayden Safdie discussing a case study based on a project Lisa took on. This project required building customer service training for a health insurance company. That training was multi-faceted; there were several departments involved, all of which needed their own customized version of the training based on what that department’s role in the organization was.

What makes this case study particularly intriguing is that Lisa’s varied background as a multimedia specialist, HR professional, instructional designer, and more, were integral in building a solution.

View the recording or listen to the podcast to get more detail about this excellent case study discussion.


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By Luis Malbas

Founder, Wrangler, Floating Tool Bar of all things TLDC.

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