A Customer Service Training Project with Guest Lisa Crockett and Host Kristen Hayden Safdie

July 10, 2019

This TLDCast episode features guest Lisa Crockett and Host Kristin Hayden Safdie discussing a case study based on a project Lisa took on. This project required building customer service training for a health insurance company. That training was multi-faceted; there were several departments involved, all of which needed their own customized version of the training based on what that department’s role in the organization was.

What makes this case study particularly intriguing is that Lisa’s varied background as a multimedia specialist, HR professional, instructional designer, and more, were integral in building a solution.

View the recording or listen to the podcast to get more detail about this excellent case study discussion.

Recording

powered by Crowdcast

Podcast

By Luis Malbas

Founder, Wrangler, Floating Tool Bar of all things TLDC.

Related Articles

Community Blog Roll: Add These To Your Feed!

Community Blog Roll: Add These To Your Feed!

It's more important than ever to stay focused on your productivity and stay disciplined about what you're paying attention to and where you're spending your precious time while in front of a screen. Below are a few links to TLDC Members and Supporter blogs that you...

read more

Subscribe to our Community newsletter

0 Comments

Submit a Comment

Your email address will not be published. Required fields are marked *

Share This