Make Them Say “Wow” with a Smart Chatbot with Margie Meacham and Joe Ganci

April 09, 2019


Three Ways to Use Artificial Intelligence to Engage, Support, and Inform Your Learning Audience

You can’t be available to provide coaching and feedback 24/7, but an intelligent chatbot can! All over the world, people are using artificial intelligence to manage their bank accounts, book travel, and find great products, so why not use this same technology to help people learn new skills and advance their careers?

A chatbot is a program that speaks to the user in plain English, adapting to the needs of the individual to provide a realistic, engaging, two-way text or voice conversation between the human user and the chatbot persona. These smart programs can be used to give embedded performance feedback within an elearning course, share customized tips after training is complete, recommend future courses tailored to individual learners, or answer questions related to the course. Chatbot programming tools let you get started without coding or specialized skills and they integrate well with tools you are already using, like Articulate Storyline, Adobe Captivate, Trivantis Lectora, and even Microsoft PowerPoint. The software to build the chatbot, as well as training on how to do it, is available for free or at no cost from several sources, so your first chatbot doesn’t need to cost any more to develop than a more traditional approach to Learning development.

In this interactive session, you will see demonstrations of several chatbots integrated into Learning programs as prework, embedded support, and post-training reinforcement, producing higher learner engagement, deeper learning, and great retention, all while eliciting a “wow” response from your learners and your clients.

We’ll show you several examples of how you can deploy intelligent chatbots to support and enhance the learning experience before, during, and after class, using common tools you probably already have.
We’ll help you generate a few ideas to implement chatbots in your next project and we’ll send you away with a handy implementation guide full of low-cost or no-cost resources for building a chatbot without coding or programming skills. You will also be welcome to ask questions at any time.

Learning objectives:

  • Identify at least three ways to incorporate a chatbot into your next eLearning project using the tools you have today, using our “Getting Started” checklist
  • Locate the training, software, and tools to help you implement smart chatbot easily and affordably in your next project
  • Avoid common pitfalls experienced by new developers, so get your chatbot talking with your customers and learning audience as soon as possible

By tldcom

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